FAQ's - Frequently Asked Questions about Dream Leggings™, the best leggings you’ll ever wear!
Our Leggings are made with a Poly/Spandex blend (92% poly/ 8% spandex) that stretches to fit your unique body shape. It moves and grooves as you do and each piece becomes a second skin you’ll love to show off. This Magical Material is durable and breathable, fast-drying, and keeps bodies cool, dry and comfortable. It has a similar feel to bathing suit material. Try on one of these pieces and it will quickly become one of your closet favorites!
How do I care for my Dream Leggings™️?
We strongly recommend washing your Dream Leggings™ inside out, in COLD water, with like colors (hand wash or gently cycle) and then hang to dry.
Do you have a Loyalty Rewards Program? How can I sign up?
Yes! Our “Dream Rewards” program is a BRAND NEW program we just launched! It lets you earn points for every dollar you spend, giving you an all-access pass to exclusive deals and promotions! This program is hosted by the super popular Smile program you have probably seen on a lot of your other online boutiques!
Do I need an Account to place an order?
You can shop at DreamLeggings.com without creating an account. However, register with us and you'll be able to enjoy the following benefits:
- Save your own personal Wishlist of your favorites! This makes it super easy to come back later on and shop!
- Participate in our new Dream Rewards program! Earn and collect points on every dollar you spend with us!
- Track all of your orders and review past purchases
- Save your address and card details so you can shop even easier and faster!
How do I change my account information?
If you are a returning customer, you can easily update your information by logging into your account. You will find the "My Account" link located in the top of each page. Once you have accessed your account, you can click on the "Account Information" link to update your account information.
Do you have Daily Specials, Sales, or Promotions?
- BU4G5~ Our NEWEST, most Popular Promotion… Buy 4 Pair Leggings, Get a 5th pair of your choice FREE! Simply add 5 pairs of Leggings to your cart, (*excluding preorder items- preorder items must be ordered in their own separate orders, not to be combined with in-stock items- see further explanation of our preorder process below) and use the Discount Code: BUY4G5 ~ Our checkout system will automatically adjust your 5th freebie pair! *Please note: Only ONE Discount Code can be applied per order, and cannot be used multiple times in a single transaction. You may create a new order and we will be happy to combine shipping, refunding you back any additional shipping fees you may incur on your additional order.
**IMPORTANT~ Please order all online Preorder items SEPARATELY from in-stock items!! We are in the process of integrating a new Preorder Program with our site, which will simplify this process! Until then, please help us in shipping your orders fast and smoothly. This not only ensures you receive your order faster, this also helps eliminate mixups and hiccups with any items we have “holding” for you.
We ship out hundreds of orders each week, and simply do not have the storage space to hold partial orders containing in-stock items until your preorder items arrive.
If you do order in-stock items with preorder items, you will more than likely receive an additional invoice from us for the 2nd shipping fee of your preorder item that’s awaiting. To help y’all out with this, we have discounted the preorder shipping fee to $5.00. We apologize for any inconvenience or confusion with this process, and appreciate your cooperation and understanding!
- **IMPORTANT~ Please order all online Preorder items SEPARATELY from in-stock items!! We are in the process of integrating a new Preorder Program with our site, which will simplify this process! Until then, please help us in shipping your orders fast and smoothly. This not only ensures you receive your order faster, this also helps eliminate mixups and hiccups with any items we have “holding” for you.
- PORDER10 ~ SAVE 10% on all PREORDER items! Once our Preorders are released, this is your chance to SAVE even MORE! Be sure to take advantage of these SAVINGS while you can! Use Discount Code at checkout: PORDER10
- SAVE EVEN MORE ON PREORDERS, up to 30%+ off when you’re a VIP Group member and pay via invoice! Simply watch for our newest releases in the Group, and comment with your size and email. You will receive an invoice with the discount applied, that must be paid within 24 hours of it being sent.
- We occasionally run special APP ONLY Pre-Release events, which allows you to preorder our newest, not yet released prints via our iOS and Android App. You can download the Dream Leggings mobile shopping App in the App Store and Google Play Store.
*Be sure to OPT-IN for subscriber PUSH NOTIFICATIONS! Sometimes this will be the only way you will receive notices, as we are amping up our mobile platform!
- Can I combine coupon codes? Coupon codes cannot be combined. (If you are local and would like to pick up instead of having your order shipped, please CONTACT US for the Local Pickup Discount Code, along with an appointment time to pickup your order).
- Why won’t my coupon code work? Some of our coupons require you to be logged in to your Dream Leggings Account because they are special offers for our current customers. If you ever have any problems or issues with your codes not cooperating, please PLEASE do not hesitate to reach out to us! We are more than happy to help you, as well as send you a manual invoice that reflects the relevant discount, if you prefer. Our customer service queens are on their toes when it comes to serving our lovely ladies! You never have to wait long to get your questions answered by these amazing ladies!
Please contact us if you have any questions regarding any of our promotions at Info@DreamLeggings.com *Please note that all “FINAL SALE” items are NOT eligible for return or exchange. Read our full Return/Exchange Policy HERE.
What are my payment options?
We offer and accept SEZZLE! ~ What is Sezzle, you may ask? Sezzle is wonderful. It is a digital service that makes it possible to buy something now and pay it off in 4 easy installments. Enjoy your purchase right away and pay every 2 weeks with zero interest and no fees when you pay on time. Shop NOW, Pay Later!
We also accept all major credit cards including Visa, MasterCard, American Express, and Discover. Even better, we accept easy breezy PayPal, as well as ApplePay and GooglePay. You will be able to select the above mentioned payment options at the end of checkout.
*WE HAVE GIFT E-CARDS TOO!! Perfect for your Dream Sisters on your gift list, as they’ll be able to pick out their own pretties! Not to mention it makes the gift wrapping job easier on you! ~ Simply complete your gift card purchase on our site or App, and the E-card will be emailed to your recipient with instructions. Gift cards are valid forEVER! They do not expire!!
Unfortunately at this time we are not accepting any checks, including e-checks. If you have any trouble using your card, please contact us at Info@DreamLeggings.com
How much do you charge for sales tax?
If you are shipping to a location within Texas, we must charge 8.25% sales tax on your order.
An item I love is out of stock! What can I do?
Don’t fret! We are always restocking! Dream Leggings inventory is generally restocked every two to three (2-3) weeks. The best way to stay up to date on our newest prints, as well as being directly involved with Dream Leggings™ itself is to join our fast growing Facebook VIP GROUP! Our women's only community is made up of over 10,000 awesome customers/members!
Also, be sure to sign up for BOTH: our Email notifications, and Push Notifications - it’s an easy way to find out when sold out items have been restocked. That way, whenever the pattern comes back, you’ll be the first person to find out! Notifications are sent out automatically when stock is updated via email.
I think I am in between sizes and I am not sure which size to get. Do you have a recommendation for me?
Unsure about which size to get? Keep in mind that our Dream Leggings™ are made from a fantastically stretchy material and acts as a “second skin” that is meant to be tight.
As you wear our Dream Leggings™, they will stretch with you and form to your specific body.
Our two main sizes are Regular (fits up to size 12), and Plush size (fits sizes 12-18, this is our most popular size).
Every woman has her own preference and we believe you should stay true to your body.
For instance, I am size 12/14 and usually wear size Large to XL in most pants. I can wear both regular and plush size Dream Leggings, but I personally prefer the Plush size, as I like a looser fit.
If you prefer a tighter fit, we suggest trying the Regular size, they fit up to size 12/14.
We also have a limited selection of a true Plus size, our “Pluxe” size fits 3X/4X.
What is your return policy?
We are confident that Dream Leggings products will satisfy your craving for the very best leggings on the market! If for any reason you feel the need to return unused/unworn products, please ship the products back to us within 14 days of receiving them for a store credit or full refund of the purchase price (excluding shipping). Due to the recent Covid Pandemic, we are unable to accept products that have been used or worn. If you feel your used product(s) is not up to standard, please reach out to us for further assistance.
To return a product, please send an email to email@example.com with your full name, email address, and order confirmation number, as well as a brief description of the reason you are returning the product(s). You will receive written notification from Dream Leggings within 48 hours that will include a return authorization and a separate email including a return slip.
Please note: The customer is responsible for return shipping charges, and dropping off the returning package to USPS.
Please allow 14 business days for Dream Leggings to receive and process your return. We will refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products, in the form of store credit, which will be a unique Discount Code you will be able to use towards future purchases. These special credit codes are valid for a whole year!
In the event that you return part of an order, we will credit or refund the portion of the purchase price allocable to the product you are returning. The original shipping and handling charges, if any, will not be refunded.
At this time, Dream Leggings is unable to process exchanges, however, we will gladly accept your returned purchase and process a store credit/refund provided it is returned within 30 days of purchase or 14 days of receiving your item(s).
Please follow the return instructions, and if you have any questions please contact our Customer Service Team at firstname.lastname@example.org
How do I request a cancellation or an address change for my order?
If you would like to cancel an order or you realize that your address was entered incorrectly, you are able to send in a request within 60 minutes from your order confirmation. Any requests made after this timeframe will be the customer’s responsibility. Please email us at email@example.com with your order number and your request and we will take care of the rest!
Shipping and Delivery:
We ship through USPS. After ensuring that the carrier has the correct order for shipment, we are not responsible for delivery issues that are beyond our control and/or are the responsibility of the carrier, including but not limited to: Incorrect address; lost, stolen, held or damaged packages; and other carrier errors. We can only direct customers to contact the appropriate carrier to resolve any delivery issues that are beyond our control. Customers will need to pay shipping if an order needs to be resent due to an incorrect address.
How much is Shipping, and what domestic shipping services do you offer?
Shipping is automatically calculated at Checkout. Simply add items to your cart and proceed to the Checkout Page where you will be offered Shipping Method choices and their prices.
- USPS FIRST CLASS MAIL – $6.50. All domestic orders under 1 lb. will receive first class mail shipping. Your package will be delivered within three to five (3-5) business days (once shipped from our warehouse in Dallas, Texas). You will be able to track this shipment via USPS TRACKING.
- USPS PRIORITY MAIL – $8.50. All domestic orders over 1 lb. will receive priority mail shipping. Your package will be delivered within two to three (2-4) business days. You will be able to track this shipment via USPS TRACKING.
Do you ship outside of the USA?
We currently ship within the United States only.
How long will it take to get to me?
All orders ship from our warehouse in Dallas, TX. Most orders (all in-stock items, not including preorder items) will ship out within two to five (2-5) business days of ordering. (Jen tries her best to ship out immediately, so usually same day shipping! :-)
All PRE-ORDER items are usually around 2-5 weeks, depending on the item. Our Exclusive line takes the longest, as they are literally custom made for us! From the design and print work, to the stitching of the super durable seams and hems.
Exclusives take approx 4-5 weeks, as the Covid has slowed all production and shipping times way down significantly compared to last year. Please be patient with us during this weird time we are all living in today! The wait will all be worth it, I promise! ;-)
You can usually find the Preorder ETA date in the description of each Preorder item. If you have any questions regarding Preorders or ETA dates of items, please reach out to us at firstname.lastname@example.org ~ You should add the ship time to the processing days. We do not ship on Saturdays, Sundays or holidays.
Once we're finished preparing your order, you will receive an email informing you that the order has shipped which will include tracking information. Shipping times depend on your shipping method and where you are located. We do not guarantee delivery times.
*NOTE: Once packages leave our possession, they are no longer Dream Leggings responsibility. If you have any issues with USPS delays, missing packages, etc, you must contact USPS or your local Post Office, and provide your tracking number so they can help you. All Priority packages are insured.
You can check out our Shipping Information page or look at www.USPS.com to see their suggested timeline for shipping.
Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays may take additional processing time due to increased order volume. Please allow 1-2 extra days for order processing.
Can I have my package rushed?
Absolutely! Please email us for Rush Orders, Info@DreamLeggings.com
What if I'm not home when my package arrives?
For orders sent via USPS, most Dream Leggings™ packages will fit into a mailbox. We send our Leggings in cute Designer mailer bags so be sure to look out for them in your mailbox, (or for larger orders we use the white USPS Priority Envelopes).
Something in my order is damaged!
Oh no! We are sorry to hear that you have an issue with your Dream Leggings™ and will be happy to replace them. (As long as it meets the guidelines listed below, under Returns & Exchanges). Please email us at Info@DreamLeggings.com and we will send you information on how to start the return / exchange process.
We are always interested to know what our customers are liking/loving/wanting! Post/Comment/Share on our official Facebook Biz Page, VIP Group, Instagram Feed, and our jumbo Pinterest board! You will need to click the "Join Now" button on the FB VIP Group, and one of the Admins or myself will approve you.
Thank ya'll so much for shopping Dream Leggings! I seriously cannot thank each of you enough, for your incredible support during this pandemic! Small Business in America is suffering, and I want you to know how truly thankful I am for helping this little leggings biz stay alive thru the craziness! I am so blessed to have such amazing customers! God Bless ya'll!